FAQs

Frequently Asked Questions

How it works

What is Daddy’s Deals all about?

Regularly, we email out the very hottest deals from hand-picked merchants on something cool to see, do or buy in Cape Town, Joburg, Durban, Pretoria, Port Elizabeth, East London, Bloemfontein and Soweto. We feature these deals here on our website and we spread the word via social media. You have to be quick – deals are sold out quickly. There is no charge to receive our mails and you buy something when you’re good and ready.

How does Daddy’s Deals get these unbelievable deals?

We negotiate amazing discounts with the right businesses by offering them access to our great database of Daddy's Deals fans. They get lots of new customers, you get a bargain, and everyone wins.

I love it! I want in. How do I register?

If you haven’t signed up for our newsletter yet, then get in on the action - click that link below. Then sit back and wait for the deals to roll in. Please note that if you only signed up for our newsletter, you won't be able to buy so make sure you create your own profile on the site. For your convenience, you may create any password you wish.
Register now

I want to buy a deal, how do I get it?

Simple — just click ‘Buy now’, register quickly if you haven’t yet and you’ll be taken through the checkout. You may pay with all major credit and debit cards or by electronic funds transfer (EFT). We have also added the new Instant EFT option as well as making use of your Discovery Miles.

 You may also give a Deal as a gift. At checkout, look out for the 'Add gift recipient' link, then simply enter the lucky person's name and email address.

If everything’s in order with your order, we’ll email you a link to print your voucher. And that’s it — you’re ready to enjoy your first amazing experience.

How long do I have to use my voucher?

Most vouchers last at least 3 months - always check the expiry date and make a note of it.

Is the Daddy’s Deals website safe to use?

Absolutely. Daddy's Deals works with Iveri to handle your credit card transaction, so you can shop online with complete peace of mind.

I bought a deal — now what?

Once you’ve completed checkout, you will receive 2 emails: one will confirm that you’ve just made a credit/debit card payment or an EFT; the second will be your actual voucher. This voucher email will include things like a map and the address of where you’re going, and it will tell you exactly what to do, whether it’s taking the voucher along to the restaurant, or calling an establishment to make an appointment or activating something, etc. It will all be super-clear, we promise.

I’ve deleted the email. Oops.

No worries, all your orders will be listed under My Account in the top right corner, as soon as you’re logged in. When you log in on your Daddy’s Deals profile, you will see in the top right corner “Hello, Piet”. When you click on that, you will see ‘’My Vouchers’’. You will be able to print your voucher from your profile.

Can I buy a Daddy’s Deal as a gift?

Of course, Daddy’s Deals make awesome gifts (unless, in rare cases, gifting is not allowed). You might not be into something but it could be the perfect thing for your boss/ girlfriend/ cousin/ neighbour/ yoga instructor. On every Deal, you’ll notice a button that says ‘Send as a gift’. This will take you to a page where you enter your friend’s name and email address, and proceed through checkout as normal. We will then notify your friend that they’ve received a gift, and how to redeem it.

I’d like my business to be featured.

Great! Find out more in the ‘Business’ section of this FAQ.

If I tell my friends about Daddy’s Deals, do I get rewarded?

Funny you should ask — yes! Enter Daddy’s Rewards. For every friend you refer who ends up buying a Deal, you’ll get R50 credit to use on Daddy’s Deals. For more info, check out our Rewards FAQs section.

Where is Daddy’s Deals based?

We work out of Cape Town but our experts travel up and down the country to spread the word. If you’d like to get hold of us, please Contact us.

Vouchers

I can’t log into my account.

If you can’t get in, make sure you’ve got the right username/password combo. Otherwise, it could be that you’re signed up for our newsletters but that you haven’t registered on our site yet. Register now and we’ll sort you right out.

I can’t remember my password...

Hey, it happens to the best of us. Simply visit the forgotten password page, enter your email address and we’ll send you a link to reset your password. Note: there might be a bit of a delay before you get it so please be patient with us.

Remind password

I bought a deal — now what?

Once you’ve completed checkout, you will receive 2 emails: one will confirm that you’ve just made a credit/debit card payment; the second will be your actual voucher. This voucher email will include things like a map and the address of where you’re going, and it will tell you exactly what to do, whether it’s taking the voucher along to the restaurant, or calling an establishment to make an appointment or activating something, etc. It will all be super-clear, we promise.

Which types of payments do you accept?

Daddy’s Deals accepts all major credit and debit cards, as well as Electronic Funds Transfers (EFTs).

How does it work with EFTs, when do I get my voucher?

It's easy: you pay the required amount into our bank account, with a unique reference number, which we'll provide on screen when you buy and also in the confirmation email we send you.

You have till two business days after the deal ends to make this payment and send us the confirmation. You must send the proof of payment to eft@daddysdeals.co.za along with your name and reference number.

On confirmation receipt of your deposit, we will email you your voucher. This should happen within 12 business hours (Mon-Fri, 8am-5pm).

Please note: all payments must be received no later than two business days after the deal ends.

I didn’t receive my voucher?

Vouchers are only emailed out once the deal you bought has closed — that is when the countdown on the website elapses. If it’s past that time, it might be that it got stuck in your Junk Mail folder. This is due to rising Internet security standards so to be on the safe side, add noreply@daddysdeals.co.za to your Safe Senders list in your contacts.

If it’s not in Junk either, no worries. You can always access your purchases in the Account part of the site. Once you’re logged in, you’ll see it says ‘Hello, Zet’ (or whatever your username is) in the top righthand corner. Click on the arrow, then My Coupons, then the link with the offer you want and you’ll be able to view/print it from there. Happy days!

Can I return a voucher?

Payments made to Daddy's Deals will only be refunded within 7 working days after your request has been received. Email your request to support@daddysdeals.co.za and we’ll do our best to help.

  • Credit Card purchases will be refunded directly to the Credit Card used if the refund is requested within 7 days of the initial purchase.
  • Credit Card purchases will be refunded to your Bank Account if the refund is requested after 7 days of the initial purchase.
  • EFT purchases will be refunded to your Bank Account.
  • You may request to be refunded in Daddy's Deals store credits. Please note that store credits, once loaded on your profile, can never be paid out to you in cash. Store credits retain their value, and can be used against the majority of our deals, with the exception of certain deals as stipulated on a case-by-case basis within the deal's Nitty Gritty.

** Please provide your Bank Account information for us to be able to refund you. The information required is as followed:

  1. Banking Institution (ABSA, Standard Bank, FNB, NedBank, etc.)
  2. Bank Account Type (Cheque, Transaction, Savings, etc.)
  3. Bank Account Number
  4. Branch / Branch Code

 

Do I need to print my voucher?

Yes, unless the voucher says otherwise. Make sure you have access to a printer before you buy.

When can I first use my voucher(s)?

Everything you need to know will be printed on your voucher, as well as in the ‘nitty gritty’ part of the offer. Usually, vouchers can be used straight away.

When will my voucher expire?

You will find the expiration date stated on your voucher, as well as in the ‘Nitty gritty’ part of the offer.

Do I need my ID to redeem my voucher?

Yes, it’s probably a good idea to bring along your ID when redeeming your voucher, so they know it’s really you. For a gift, ask your friend to bring along his/her ID when redeeming. Businesses might ask for these details to prevent fraud.

If I buy a package deal or more than one voucher, how many will I get?

You will always receive a separate voucher for each product or service you buy. So make sure you get all of them, or access them through the My Coupons part of our site (when you’re logged in, of course).

Are the vouchers transferable?

Unfortunately not.

Can I use a little bit of my voucher now and keep some for later?

‘Fraid not. Vouchers can’t be split and you cannot receive store credit or cash back. Daddy’s Deals are best enjoyed in one sitting so go on, treat yourself.

Can I use a Daddy’s Deal with any other offers or specials?

Now, now, don’t be greedy. Sorry, but no. Only if the voucher says you can.

Rewards

What’s your reward scheme all about?

We believe Daddy’s Deals are just too good to keep to yourself. What’s more, deals this good are just made for sharing. So if you see something you think a friend will like, then tell them and if they sign up within 72 hours and buy a deal, we’ll reward you with R20. That’s R20 off your next Deal, and if you get enough friends onboard, you might even get a Deal for free!

Brilliant! How do I recommend someone to Daddy’s Deals?

On every deal you’ll see a link which you can use to send invitations via Twitter, Facebook or email. We reserve the right to refuse or withdraw credit when the recommendation function is being abused.

I haven’t received my free credit?

Your friend has to create a Daddy’s Deals account for the first time and has to buy a deal within 72 hours of the referral. We then wait 7 days to see if the deal isn’t cancelled or withdrawn, and to ensure that his/her payment went through successfully. After that, you’ll get your money, we promise.

How long is my credit valid for?

Six months so don’t forget to use it.

How can I spend my credits?

You can use your credit on any deal with us, and you redeem it on the payment page. If your credit is worth more than the cost of the deal because you have been recommending lots of friends, then whatever is left over can be redeemed on your next deal. So be sure to tick the box to use your credit when you checkout.

Business

I’d like my business featured on Daddy’s Deals. How?

It’s very simple — just give us a call on 0861 333 257 or email promote@daddysdeals.co.za. One of our sales representatives will be in touch and will assist you in coming up with the best deal possible. You just need to help us out with some photos and wording. It costs absolutely nothing to set up.

How do you make money then?

We take a percentage cut from each voucher and you get the rest. There is no start-up fee or any other hidden costs. For a detailed explanation with regards to payments please feel free to contact us and we will take you through this step by step, ensuring you are fully informed. 

Who will see Daddy’s Deals?

The deal you offer will be put in front of tens of thousands of subscribers in your local area through our regular email run, as well as on Facebook. Urban professionals with a big appetite for new experiences, these are just the kind of go-getters you want as customers. Subscribers then use social media to share your deal with friends, enabling your offer to quickly spread via word of mouth. Remember, that it is up to you to ensure your services are as superior as possible to assist in that word of mouth promoting.    

How do I decide what offer to run?

A Daddy’s Deals Account Manager will help you decide on the best deal but be prepared to offer a minimum of 50% off the current price of your service or item.

When can people first redeem their vouchers?

Customers can redeem their voucher after the deal closes, which is typically 24 hours after your promotion begins.