In these Terms and Conditions, defined words are used and referred to below by using a capital letter. These words have the following meaning:
1.1 “CPA” means the Consumer Protection Act, 68 of 2008 and the Regulations, as amended;
1.2 "Merchant" means a third party who provides the Products in exchange for a Voucher;
1.3 "Product(s)" means the specified goods and/or services described in the Offer which are provided by a Merchant in exchange for a Voucher;
1.4 "Register" means entering your first name, last name, email address, city, selecting a username and password to create an account on the Website;
1.5 "Offer(s)" means offering Vouchers for sale on the Website or by email in exchange for Products provided by Merchants;
1.6 “Terms and Conditions” means these Terms and Conditions;
1.7 “You” means the user of the Website and the buyer of Vouchers;
1.8 “Us” and “We” means Daddy’s Deals (Pty) Ltd trading as Daddy’s Deals (registration number : 2011/000945/07), a private company duly incorporated in accordance with the company laws
of the Republic of South Africa acting as an agent on behalf of the Merchant;
1.10 "Voucher" means a prepaid credit voucher which is subject to these Terms and Conditions, which, if bought by You, allows You to redeem it at a Merchant in exchange for Products;
1.12 Coupon means a discretionary discount provided by Daddy's Deals, usually with a limited validity. Can be a fixed Rand value or percentage.
2.1 Please read these Terms and Conditions carefully. When registering an account with Us, You are required to agree to the Terms and Conditions. These Terms and Conditions are made
between You and Us.
2.2 These Terms and Conditions are applicable when You access and use the Website.
2.3 You may not buy a Voucher unless You accept these Terms and Conditions.
3. GENERAL TERMS
3.1 The content contained on this Website may be used by You for your own personal, non-commercial shopping and information purposes only.
3.2 To use the Website and to buy a Voucher, You must be 18 years old or over.
3.3 These Terms and Conditions are a written contract between You and Us and any other terms do not form part of our contract unless they are made in writing and signed by You and Us.
3.4 If any one or more provisions of these Terms and Conditions should become invalid, illegal or unenforceable in any respect under any law, such provision will be set apart from these Terms
and Conditions, and the validity, legality and enforceability of the rest of the provisions will not in any way be affected.
3.5 These Terms and Conditions are governed by the laws of the Republic of South Africa.
3.6 Should We amend these Terms and Conditions, the Terms and Conditions which You read and agreed to, will be applicable. We may ask You to agree to the amended Terms and
Conditions from time to time.
4. OUR RELATIONSHIP WITH YOU AND THE MERCHANT
4.1 We are an intermediary as defined in the CPA between You and the Merchant. This means that we represent the Merchant by offering and selling You the Voucher.
4.2 Company details of the intermediary are:
- Daddy’s Deals (Pty) Ltd, trading as Daddy’s Deals
- Business address – Unit SL202, Boulevard Place, Heron Close; Century City
- Postal address – PO Box 12449, Mill Street, Gardens, 8001
4.3 The Products will be supplied to You by the Merchant and not by Us.
4.5 If You have any problem with the Products, You must take it up with the Merchant and not with Us.
5. BUYING A VOUCHER
5.1 You can make use of a credit card, Electronic Funds Transfer, Discovery Miles, Mobicred, or Daddy's Deals credits when buying a Voucher on the Website.
5.2 When You make use of a credit card to buy Vouchers, your credit card details are transmitted by Secure Sockets Layer (SSL). At no time are your credit card details stored on our server.
5.3 We will send You an email with your Voucher after You have paid for it and it then becomes your property. The transaction between You and Us is then concluded in terms of the CPA.
5.4 You may cancel the transaction by giving us notice in writing within 5 business days after the transaction is concluded that You want to cancel. We will refund your money within 15 business
days after We receive your written notice and no penalty will be charged for cancellation. In the case where a refund is requested after the 5 day cooling period, credits will be loaded onto your profile and no cash refund will be issued. Please note credits cannot be exchanged for cash.
5.5 Payments made by credit card will only be refunded back to the credit card (unless period between purchase and refund exceeds 6 months, at which time an EFT payment will be processed); cash refunds will be repaid to confirmed bank account details. You are entitled to request that refunds are converted to Daddy's Deals credits, to a maximum value of R1,000 (one thousand Rand).
5.6 You may request to be refunded in Daddy's Deals store credits. Please note that store credits, once loaded on your profile, can never be paid out to you in cash. Store credits retain their value, and can be used against the
majority of our deals, with the exception of certain deals as stipulated on a case-by-case basis within the deal's Nitty Gritty. Daddy's Deals credits automatically expire after 6 months.
5.7 Requests for refunds, or cancellation of Club Daddy membership are only actioned on receipt of an email from the buyers registered email address. Daddy's Deals will not accept verbal cancellations via telephone, voice note or any other non-email based application, nor will it accept written cancellations sent via Live Chat. Email [email protected]
for all refund requests, or [email protected]
for Club Daddy membership cancellation requests.
6. REDEEMING A VOUCHER
6.1 Once You receive the Voucher by email, you must print it out and take it with You to the Merchant.
6.2 The Voucher will have additional information which You must read and in most cases You will have to call the Merchant to make a booking when you want to redeem your Voucher.
6.3 When You go to the Merchant, You must present the printed Voucher to redeem the Products.
6.4 It is the Merchant’s responsibility to provide You with the Products and, should You not be happy with the Products after You have received them, You may not ask Us for your money back. We
are only an agent of the Merchant and You must take it up with the Merchant directly.
6.5 If You are not satisfied with the Products relating to a service provided by the Merchant, You can ask the Merchant to correct the defect in the Products or ask the Merchant to refund You a
reasonable portion of the price You paid for the Products having regard to the extent of the Merchant’s failure to provide a satisfactory Product.
6.6 Where the Product consists of goods and You are not satisfied with the Products, You are entitled to ask the Merchant to refund You or to repair the goods, provided You return the Products
to the Merchant within 6 months after the Products were delivered to You and the Products do not comply with the requirements and standards set out in section 55 of the CPA.
6.7 If You want to redeem your Voucher and the Merchant is unable to provide the Products, You are entitled to a refund from the Merchant.
6.8 The Voucher is not only redeemable by You but by any person who presents the Voucher to the Merchant. It is the responsibility of You to keep the voucher safe and neither Daddy’s Deals
nor the Merchant will be liable to compensate You or replace the voucher should the voucher be lost by You.
6.9 Merchants have their own applicable terms and conditions, in relation to the supply of the Products and You must find out what those terms and conditions are before You redeem your
6.10 You may not copy the Voucher and try to redeem the same Voucher more than once.
6.11 You may not sell the Voucher to any other person but You may give it away as a gift.
7. EXPIRY OF A VOUCHER
7.1 We act purely as the intermediary/agent, the expiry date of each voucher is determined by the Merchant.
8. ERRORS AND OMISSIONS
We are not liable for errors or omissions (for example incorrect pricing, values, contact information et al). We will use reasonable endeavours to correct any errors or omissions as soon as practicable after being notified of them. We reserve the right to change, modify, substitute, suspend or remove without notice any Deal, Voucher, Item, Services or information on the Site or forming part of the Services.
9. COUPONS AND DISCOUNTS
9.1. Daddy's Deals will offer additional, ad hoc discounts in the form of coupons. A coupon code is supplied, and this code needs to applied when checking out. Coupons can be offered as a fixed value coupon or percentage coupon.
9.2. Coupons are issued in Daddy's Deals sole discretion and we are entitled at any time to correct, cancel or reject a Coupon for any reason (including without limitation where a Coupon has been distributed in an unauthorised manner).
Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.
9.3 As a general rule, and unless specified otherwise on the specific Coupon itself:
- each Coupon can only be used once;
- only one Coupon can be used per order;
- only one Coupon can be used on the website per person per promotion/campaign or as specifed for that coupon offer ;
- a Coupon must be used at check-out – it cannot be used later on existing orders; and
- the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.
- should you require a refund on the purchase where a coupon was applied, only the cash value paid at checkout will be refunded.
- Coupons cannot be exchanged or refunded for cash or credit.
- Once a promotional coupon has been applied and a purchase has been confirmed and completed, no refunds will be issued in order for a larger discount coupon (related to the same promotion) to be applied to the same deal.
- Coupons cannot be used to pay for Club Daddy membership.
9.4 If for any reason a Coupon does not reflect in the final amount due from you at check-out, you can contact [email protected] to confirm if the Coupon is still valid. If Daddy's Deals confirms that the Coupon is still valid and you
have already placed your order, you can choose whether to cancel the order and place it again with the Coupon, or you can use the Coupon on your next order within the limitations of the specific Coupon’s terms and conditions.
10. THE WEBSITE
10.1 You agree not to infect the Website with any computer programming (such as a virus) that may damage, interfere with, delay or intercept any data or information on the Website and You
agree to pay for any monetary or other loss we may incur as a result of such infection of the Website by You.
10.2 We may suspend the Website or any part thereof or close your account after giving notice to You if We determine that the Website is not being used by You in compliance with these Terms
10.3 We cannot guarantee that your use of the Website will always be uninterrupted or that it is free from becoming infected by viruses due to factors beyond our control.
10.4 Your access to the Website may sometimes be restricted due to repairs or maintenance of the Website. We will try to restore your access as soon as We reasonably can.
10.5 We cannot assume any responsibility for lack of functionality which is dependent on your browser or other third party software
11. INTELLECTUAL PROPERTY
11.1 The Website contains copyright and other intellectual property including logos and other graphics and multimedia works that are our property.
11.2 E-mail addresses, names, telephone numbers and fax numbers on the Website may not be incorporated into any database used for electronic marketing or similar purposes. The
presentation of such details is not permission from Us to utilise same.
11.3 You may not, without our prior written consent, use our intellectual property or that of third parties for any purposes whatsoever.
12. FACTORS BEYOND OUR CONTROL
We will not be liable to You for any breach of our obligations under these Terms and Conditions where We are hindered or prevented from carrying out our obligations by any cause outside
our reasonable control, including by lightning, fire, flood, extremely severe weather, strike, lock-out, labour dispute, act of God, war, riot, civil commotion, explosion, malicious damage, failure of
any telecommunications or computer system, compliance with any law, accident (or by any damage caused by any of such events).
13.1 Your private information required for registering an account on the Website will be kept in the strictest confidence by Us and will not be sold or made known to third parties.
13.2 We may electronically collect, store and use your:
- name and surname;
- e-mail address;
- birth date;
- your city;
- non-personal browsing habits and click patterns;
- preferences regarding Offers;
- IP address.
13.3 This information will only be used to do the following:
- subject to your consent, to inform You of facts relating to your access and use of the Website;
- subject to your consent, to inform You about Offers;
- to compile non-personal statistical information about browsing habits, click-patterns and access to the Website subject to the conditions in clause 13.6 below;
- to verify your identity when transacting with Us.
13.4 Information detailed above is collected either electronically by using cookies or is provided voluntarily by you. You may determine cookie use independently through your browser settings.
13.5 We may collect, maintain, save, compile and share any information collected from You, subject to the following conditions:
- We will not disclose your personal information unless you give us your permission thereto or unless required for the purposes of any legal process;
- We may compile, use and share any information that does not relate to any specific individual;
- We own and retain all rights to non-personal statistical information collected and compiled by Us;
- We own and retain all rights to non-personal statistical information collected and compiled by Us online.
13.6 We cannot be held responsible for security breaches occurring on your electronic device (personal computer or other electronic device used to browse the Website), which may result due to
the lack of adequate virus protection software or spy-ware that you may inadvertently have installed on your device.
13.7 We will send you regular communications via email with the hottest deals on fun things to do, see and experience in your city. Subscription to this email is free. Every email will have an
'unsubscribe’ link to facilitate easy opt-out if you no longer want to receive the emails.
13.8 We review this policy from time to time, to ensure that it reflects how We use your information. The policy which was effective on the date You used the Website will be applicable so please
ensure that You are familiar with any changes
13.9 In the event of any material change to this policy, We will announce the change either on the home page of the Website or by email.