Refunds
Eligibility:
- Refunds are issued under certain conditions:
- Items must be returned within [number of days] from the date of purchase.
- Products must be in their original condition, unused, and in their original packaging.
- Proof of purchase (receipt or order number) is required.
Refund Process:
- Once the returned item is received and inspected, an email notification regarding the approval or rejection of the refund will be sent.
- Approved refunds will be processed, and a credit will automatically be applied to the original method of payment within [number of days].
Exchanges
Eligibility:
- Exchanges are offered for items that are defective, damaged, or significantly different from what was advertised.
- Exchanges may be available for items returned within [number of days] from the date of purchase.
Exchange Process:
- To request an exchange, contact our customer service team with details of the issue and proof of purchase.
- Upon approval, instructions for returning the item will be provided.
- Once the returned item is received and inspected, the exchange will be processed.
Returns
Eligibility:
- Items may be eligible for returns within [number of days] from the date of purchase.
- Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
Return Process:
- Contact our customer service team to initiate a return request.
- Upon approval, detailed instructions for returning the item will be provided.
- Once the returned item is received and inspected, a refund or store credit will be issued.
Damages / Defective Products
Reporting:
- Please report any damages or defects within [number of days] from the date of receiving the item.
- Provide clear photographs showing the issue along with proof of purchase.
Resolution:
- Our team will assess the reported damages or defects.
- If validated, options for exchange, refund, or store credit will be provided.
