1. A valid refund request may be submitted to Daddy’s Deals in writing by emailing refunds@daddysdeals.co.za. Please note that refunds WILL NOT be processed via telephone or live chat or any other messaging service other than the email address stipulated.
  2. Refund requests must be sent from the registered email address / purchasers email address. The valid redemption code must be included with the email, along with the reason for the refund.
  3. Should a redemption code show as being redeemed by the merchant, Daddy’s Deals reserves the right to withhold a refund unless the merchant confirms that the service / product was not delivered AND that the merchant’s terms and conditions for  refund are met. The deal terms and conditions with regards validity and cancellation policies will apply.
  4. Refund requests must be submitted, in writing, up to 10 working days from date of purchase (unless stated otherwise where deals are non-refundable). Thereafter refunds will not be processed or issued. The onus lies with the purchaser to make use of the deal / redemption code within the stated validity period.
  5. Payments made by credit or debit card will only be refunded back to the credit card. In the case of an EFT a cash refund will be repaid to confirmed bank account details as provided by the purchaser in writing.
  6. Daddy’s Deals does not offer a credit option – valid refunds are paid back to the purchaser via the original payment method or EFT.
  7. Requests for refunds, or cancellation of Club Daddy membership are only actioned on receipt of an email from the registered email address. Daddy’s Deals will not accept verbal cancellations via telephone, voice note or any other non-email based application, nor will it accept written cancellations sent via Live Chat. Email refunds@daddysdeals.co.za for all refund requests, or cancellations@daddysdeals.co.za for Club Daddy membership cancellation requests.